For SMEs, implementing a QMS based on ISO 9001 2015 training can bear a lot of fruits. However, there are some challenges small and medium enterprises have to face in order to implement the certified QMS:
Documentation part might sound easy, which it is definitely not. It is you who has to decide whether to document a certain process or not. However, the difficult part is to question yourself that if you do not document a particular procedure, could it be a non-conformity?
For an SME, there are certain other things to take into consideration – the things that larger organizations do not need to worry about:
- Is this job performed by a single person? – If the answer is yes, then ensure that that procedure is documented, even if it is very simple, so that if the person is unavailable, you are able to cover up for them.
- Is the said procedure not used often? – In SMEs there are quite a number of processes used rarely. Such procedures should be documented to ensure consistency.
Note that having lesser amounts of documentation will allow you to have significantly more flexibility in your processes. Also, they will be more responsive to improvements, so document what makes sense and avoid clutter.
2) Dealing with outsourced services
With an SME, a lot of processes are outsourced, which is not the case with bigger companies. This gives an impression of the SME not having control over its processes. So, how can you show that you do have enough control over your outsourced processes? This is one of the key struggles of an SME.
You just cannot simply hope for the best. Rather, you should be able to identify your control over your outsourced services to be able to demonstrate in your audit. Fortunately, the trick here to demonstrate your control over your procedures (outsourced) lies in using different “control vehicles”. Audits from second party, well documented service requirements and strategically developed monitory methods are some of the great ideas to possess control over outsourced services.
3) Handling current internal audits
Through an internal audit, you are able to keep a regular track of what is exactly going on in terms of the processes. This can then be compared with the expected or planned process arrangements to ensure that both are aligned. Auditing is an important skill which needs to be learned and then effectively put to use when required. The ISO OHSMS Dubai course can help you with learning this skill. Unlike bigger companies which can easily hire auditing companies for the purpose, SME’s need to ask themselves if they really need one, because implementation of ISO 9001 should not be a financial burden. Again it is an outsourced service which an SME has to demonstrate control over.